Joe was fantastic. I actually live in Charlotte NC but my daughter lives in Rochester and I needed some windows fixed and a screen made for her house. Joe took the time to stop out and take measurements at her house and then stopped out on July 4th to put the repaired windows in. He was awesome and treated my family like one of his own family. I would highly recommend him for any window/screen work that you need done. I wish that he lived by me so I could have him do some work for me in Charlotte.